I *knew* I should have coached my team against telling customers they are stupid and crazy. I’m hanging a copy of this on the wall immediately.
{ 2007 09 24 }
Abstraction
Chris Hoover’s blog
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Email: chris(at)chrishoover(dot)org
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Currently Reading:
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Assassination Vacation by Sarah Vowell
Recent books:
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No Future Without Forgiveness by Desmond Tutu
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The Age of American Unreason by Susan Jacoby
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Lolita by Vladimir Nabokov
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The Kite Runner by Khaled Hosseini
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The Stuff of Thought: Language as a Window into Human Nature by Steven Pinker
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